HELP · NOVIDECK

NoviDeck FAQ

Answers to common questions about NoviDeck Free, Standard, Pro and Business.

For step-by-step instructions, read the User Guide. For topic navigation, visit the Help Center.

Installation and licenses

Which editions are available?

Free, Standard, Pro and Business. Each higher edition includes the features of the previous editions.

How many Elementor widgets does each edition have?

Free has 2; Standard has 10; Pro has 15; Business has 20.

Do I need Elementor Pro?

No. You need Elementor, but Elementor Pro is not required.

Do Standard, Pro and Business need different ZIP files?

No. All three use the same novideck-premium plugin package. Your Freemius license determines which paid edition is active.

How do I switch between Standard, Pro and Business?

Change your license or plan using the Freemius controls in NoviDeck. You do not need to install a different Premium ZIP.

Is Free a separate plugin?

Yes. Free is standalone. The paid editions use the shared Premium plugin.

How do I upgrade from Free to Premium?

Upload and activate novideck-premium. Premium automatically deactivates Free and keeps your settings, products and pages. Then activate your paid license in the Freemius dialog. Do not reactivate Free.

Is my NoviDeck license the same as my Freemius product API token?

No. The NoviDeck license unlocks your NoviDeck edition. API credentials connect the Freemius products you sell.

Where do I activate my paid license?

Use the Freemius dialog inside the plugin.

Where are the settings in WordPress?

  • Free: Main menu NoviDeck.
  • Standard: Main menu Novissium → NoviDeck (overview), Products and Design.
  • Pro: Main menu Novissium → NoviDeck (overview), Products, Design and Commerce.
  • Business: Main menu Novissium → NoviDeck Business (overview), Products and all the additional Business sections.

Products, plans and selectors

How do I connect a Freemius product?

In the Freemius Developer Dashboard, open your product under Settings → API & Keys. Copy the Freemius product ID and API Bearer Authorization Token. In WordPress, open Novissium → Products (Premium) or the NoviDeck main menu (Free). Under Add product, enter Display name, Freemius product ID and API bearer token, then click Save product.

Is the API bearer token visible to website visitors?

No. It is stored encrypted on the server, used only for read requests and never sent to the browser.

How do I check if a product is connected?

Open Connected products. It shows Connected, Incomplete or Error, together with Freemius ID, Plans and Last sync.

How do I refresh product information?

Use Sync for one product or Sync all for the connected product list.

What tabs are on the Products page?

Products, Add product, Templates, Data & privacy and Help. The Data & privacy tab includes Delete all data on uninstall.

Can I display more than one Freemius product?

Yes. Product Grid displays multiple products. Portfolio Catalog displays products from a selected Store.

Does Freemius supply the images in Product Grid?

No. Add those images in Elementor.

What is the difference between Pricing Card and Pricing Table?

Pricing Card presents a plan in a card. Pricing Table displays several plans, with options such as recommendation, badge, billing switcher, License Selector and columns.

Can I use my own comparison rows?

Yes. Plan Comparison supports rows from Freemius features or your own rows. It also supports sections, symbols and tooltips.

Can Pricing Card show inherited features?

Yes. It has an Inherits features from setting. Product Information also supports plan inheritance.

How do Billing Switcher, License Selector and Currency Selector work together?

Compatible widgets use the same group name to share selections. See Selection Groups.

Does Currency Selector convert exchange rates?

No. It offers only currencies available for that product in Freemius.

Should I enter manual product and plan IDs in Purchase Button?

For normal use, select the connected product and plan. Manual IDs are retained for legacy content.

Existing widgets with manual product or plan IDs continue to function unchanged.

Which widget can act as the Pro Selection Group master?

Product Information can act as the master. Compatible followers use the selected plan.

Do Business widgets follow the Pro master?

No. Business widgets use independent Source settings. They do not change the Pro Master/Follower behavior.

Pro widgets and checkout

Which options do Pro action widgets share?

Their Product and checkout controls include Checkout profile, Override permitted profile values, Freemius product, Plan and Group name. Content settings include Heading, Description, Button text, visibility settings and conditions text. Action layouts include Button, Text link, Icon button and Full-width action.

What information does Trial Button show?

It uses Start trial and indicates either Payment details required. or No payment details required.

Can customers enter their own coupon?

Coupon Offer supports Promotional offer and Offer or enter a coupon. It provides Use Code, Remove Code and Copy code actions.

Can I move the coupon buttons next to the input?

Yes. Choose Below input or Beside input. The Offer layout can be Block or Compact.

Where does Manage upgrades open?

It opens the Freemius customer account.

What does Checkout Action do?

It uses a saved Checkout profile and presents Continue to checkout.

Can Feature Details show all plan features automatically?

Yes. Leave Selected features empty to show all confirmed features of the plan. You can also select features, show Everything in {plan}, and choose List, Cards or Accordion.

Business features

What does Stores manage?

It connects Freemius Stores and their products. It also shows where a Store is used, including offers, campaigns, reviews and pages.

What happens when I remove a Store from Business?

Its products under Products and all Standard/Pro widgets remain unchanged. The Store can be restored later.

What happens when a Store is permanently deleted?

Its stored API tokens are also removed from this website.

Why is my bundle offer missing a price or an available combination?

Bundle offers use only current Freemius API-confirmed combinations of price, currency, billing and website count. Synchronize the product first if the list is empty.

Can I create a bundle without a Freemius bundle product?

The saved Bundle Offer is assigned to a real Freemius bundle product and plan from the synchronized Store.

Can Bundle Offer display savings?

Yes. It has an optional Show savings setting.

Can I exclude products from Cross-Sell Offer?

Yes. You can exclude products, set the maximum number of recommendations and configure product labels.

Can customers search a Portfolio Catalog?

Yes. It displays products from a Store and has search, filters and a products-per-page setting.

Can I set the hover colors in an open Portfolio Catalog dropdown list?

The browser controls those hover colors. NoviDeck provides styling for the dropdown background, border, radius, padding, width and focus color.

How do I publish a campaign?

Save it as a draft, review its preview, and then activate it.

Do campaign start and end times depend on WP-Cron?

No. Campaign time limits use server time independently of WP-Cron.

Why was a campaign time rejected during the daylight-saving time change?

Ambiguous times are rejected. Enter the time in UTC instead.

Can Campaign Banner include an image or icon?

Yes. Both are optional. The widget also offers a campaign-phase preview in the Elementor editor.

Can a Business widget use a Pro Checkout profile?

Yes. Select the optional Checkout profile in the Business widget’s Source settings.

Can I keep the product or offer selected in the Business widget?

Yes. Use the option to retain the widget’s selection. The Checkout profile then controls checkout-opening settings such as coupon, overlay and display. The profile must permit widget overrides.

Design, Blueprints and Templates

What is a Design Preset?

A reusable design for Business widgets. Elementor global values are the foundation, a preset supplies optional fallback values, and the widget’s own settings take priority.

Why can a Design Preset fail to save?

Saving requires valid colors and measurements plus at least 4.5:1 text contrast in both light and dark color modes.

Do Business widgets support light and dark styles?

Yes. They have a Color mode setting for light and dark.

How can I transfer a Business configuration to another installation?

Under Novissium → Blueprints, choose Create from current setup, select components and use Export blueprint. On the destination website, select the Blueprint JSON file (maximum 1 MB), choose Preview import, map the connections and review the changes before Apply blueprint.

How are Blueprint conflicts handled?

Under Components and conflicts, choose Create copy, Skip or Replace selected. You can also use Skip dependent components. Review the mapping and changes before applying the import.

Can I undo a Blueprint import?

Use Rollback / Roll back last import. If an import fails, the previous configuration is retained.

What information is excluded from a Blueprint?

Tokens, encrypted credentials, license keys, reviews, customer data and tracking IDs are not transferred.

Are Business Templates synchronized through a cloud account?

No. They use the Elementor template library. Export layouts and transfer them manually between installations. There is no separate account or cloud synchronization.

Reviews and Insights

Are new reviews public immediately?

No. Reviews remain drafts until published.

Can a manually entered review receive a verified badge?

No. Manually entered reviews never receive a verified badge.

What does “Verified license holder” mean?

It requires a matching Freemius review, a Freemius user and a production license. The badge expires if its verification is not renewed.

Can I limit which reviews appear in Verified Reviews?

Yes. You can show only currently verified license holders, set a minimum rating, limit the number of reviews and choose an excerpt length.

Does a checkout click or redirect count as a purchase?

No. Browser activity and API-confirmed payments are separate sources. Clicks and redirects never count as purchases.

Where can I view conversion reports?

Open Novissium → Insights / Settings. This is one menu item with the page title Conversion Insights. Select Store / product, From (UTC), To (UTC), and Payment environment (Production or Sandbox), then choose View report.

What does Campaign and offer attribution show?

It reports Purchases, Revenue and Subscriptions for Campaign, Checkout offer, Bundle offer and Cross-sell offer.

Can I reconcile or export an Insights report?

Yes. Use Export this report and Reconcile from Freemius / Reconcile this period.

Where can I configure activity and payment-record retention?

On Conversion Insights, open Privacy and retention. The settings include consent-gated activity collection, Activity retention (1–365 days) and Local payment record retention (30–3650 days). Save with Save privacy settings.

Do Insights amounts include taxes?

No. The amounts are excluding taxes.

Does Insights combine or convert currencies?

No. Amounts in different currencies are not added together or converted.

Support

How do I get help?

Email . Include your edition, widget or administration section, and a short description of the issue. Do not include passwords, API tokens or license keys.

More information: User Guide · Help Center